What if I can’t find the answer to my question in the FAQs?
- We are more than happy to answer any general inquiries or questions about existing orders. Please contact us and we will endeavour to respond as soon as we can.
What if I need to make a complaint?
- Feedback is always encouraged so we can ensure that we consistently provide nothing short of the very best service! If you have a complaint, we want you to contact us and let us know what the issues may be. That way we can ensure that it does not happen again and we can focus on delivering the high quality service that we promote. If there is anything that you are unhappy with, we want you to contact us and let us know. Please contact us and we will endeavour to respond as soon as we can.
I have a general enquiry, how can I contact the team?
- Please contact us if you have any queries! We also welcome any positive feedback or suggestions as to how we can perform better.
Get us to do your laundry as we love to get down and dirty!
Enquire Now and we will make you look smart once we’ve had our way with your dirty laundry!
Wash, Dry and Fold
iLaundromat are the Wash Dry and Fold experts. Offering a premium door to door service of laundry and your clothes will love so you can spend time doing what you love. We also have our iLaundromat outlets in which you’re more than welcome to come in and use our state of the art facilities
Getting Started FAQ
We offer our state of the art outlets in which you’re more than welcome to come in and enjoy our facilities to do your own laundry offering, longer wash and drying times so that your laundry is cleaned and dried effectively, free wifi and PAYWAVE!!
iLaundromat are Australian family owned and operated business, the owners are hands on and we take pride in what we do to look after and take care of your items personally.
Collection and Delivery FAQ
Why are some collection/delivery slots grayed out? What time does iLaundromat operate? What’s the quickest time I can have my items returned? Can collection and delivery addresses be different? Can I reschedule a collection time or location? Can I cancel an order? Is there a fee for delivery?
Billing and Payment FAQ
When will my card be charged? How can I pay? How are my card details transmitted and stored? Is there a minimum order for dry-cleaning/laundering? Is there a minimum order for Wash.Dry.Fold? What is your pricing?